Confirmation Email: For ONLINE BOOKINGS, you will receive a confirmation email (check your SPAM). Contact us immediately if you don't receive it. You will also receive a 'reminder' email the day prior to the shoot.
Appointment Times: Our team has multiple back-to-back shoots every day, therefore please ensure the property is 150% ready at least 2 hours prior to the appointment time. In order for us to keep to our tight schedule, the house MUST be VACATED while we complete the shoot - this includes tenants, owners, agents and pets or expect some 'photo-bombs' along the way. Real Estate photo shoots are approximately 30-45mins long for a typical 2500sf home, however the booking window is 2 hours to allow for commuting and unforeseen circumstances such as weather and traffic. Due to the complex logistics, there may be occasions where appointments need rescheduling.
Tenant Occupied Listings: For liability purposes, the agent or owner MUST be present at any tenant occupied listings if we need access to the interior. If neither is present, the photoshoot will be aborted and billed accordingly.
Drone Disclaimer: Please check the weather before booking drone services as drones cannot be flown in rain, snow, fog/mist, winds greater than 30km/h or temperatures below 0oC. If weather changes before the shoot date, we can reschedule free of charge. Our drone pilots are certified and insured to fly RPA's in Canada. Drone operation is 100% at the discretion of the pilot and subject to weather conditions and all Transport Canada flight path restrictions. Our pilots use the UAV Forecast App, NAV Drone Canada App and DJI Fly App to determine whether it is safe and legal to fly.
Media Delivery Times: Photos shot Monday - Friday (regular business days) are delivered the next morning. Our support and processing team is CLOSED on weekends and holidays. All projects completed over the weekend are processed on the next business day. 3D virtual tours, video, drone video, standard floorplans and virtual staging (from selection date) are delivered within 2-business days. Clients that pay online (Credit/Debit card or PayPal) at the time of booking will receive their media without any delays including any Add-on services (invoiced after the project completion). Clients that select Offline Payment will be invoiced AFTER the full project completion and media will only be released AFTER full payment is made. Clients that have credit cards saved in our secure accounting system are not affected by this policy.
Media Storage: Download media within 30 days of receipt as we are not responsible for cold-storing past projects. Property Websites are active up to 1 year from activation date. 3D Virtual Tours are hosted FREE up to 3 months and automatically billed $25/month after. For longer hosting please Contact Us.
Rates/Pricing Disclaimer: All published pricing include applicable GST/HST and subject to change without further notice. Extended Travel Fee: Projects beyond a 50kms radius of Grimsby, Ontario are billed at $0.65/km. Weekend Premium Fee: All Weekend Services are subject to a $100 fee. Square Footage Fees: Projects over 2500sf are billed at + $0.08/sf. Stand-alone Measured floorplans are billed a flat fee + $0.08/sf over 2500sf. All square footage measurements are based on TOTAL square footage captured (including basement). For projects that require a separate 3D virtual tour or/and floorplan (exterior buildings and/or multi-family properties with exterior access only), a fee of $100/unit will be applied to cover additional tour hosting and floorplans. There are NO additional square footage fees on the Exclusive or Agricultural Media Collection's. Additional fees, add-ons and/or costs associated/incurred to complete the project will be invoiced at project completion and subject to the Photography Licensing Agreement.
Health & Safety Policy (UPDATED): Our team WILL NOT touch or move ANYTHING in the home other than lights if needed and open doors to enter. The listing will be shot AS-IS on arrival so please ensure the property is ready prior to the allocated shoot time. (See detailed Health & Safety Policy below).
Cancellations & Rescheduling: Cancellations made within 24-hours of a set appointment time are subject to the full service fee and any expenses incurred. Rescheduling/service changes within 24-hours of an appointment time are subject to a $50 fee/service. In the case of poor weather or illness (within 12-hours), client may reschedule to any available future slot without penalty. If not rescheduled within 5 business days, it will be treated as a cancellation made within 24-hours and billed accordingly. The photographer reserves the right to decline a shoot if a listing is inaccessible, un-safe, un-prepared, cluttered, dirty, excessive damage, under construction, messy or any other reason deemed unready.
We no longer issue refunds, any eligible funds paid will be held as a credit and applied to future bookings.
Loyalty Program: Clients are required to sign up to take advantage of the loyalty program. Clients that book ONLINE will earn 1 point for every completed photoshoot (excluding cancellations) made through the booking system. For every 10 points accumulated within 1 year, clients will receive a FREE Premium Photography shoot OR value applied to their photo package. E.g. a client books a Photo, 3D Tour with floorplans will receive a discount equal to the price of the Premium Photography shoot applied. Once a client has reached their milestone, a unique coupon code will be made available in their dashboard to redeem. The loyalty program is for bookings made ONLINE ONLY within 1 year subject to all existing policies.
Health & Safety Policy
Expectations Of Homeowners/Tenants/Agent
Owner/Tenant/Agent to vacate the premises during the shoot - NO EXCEPTIONS
Pets to be removed or placed in an area not being photographed
Please inform us if anyone in the household has experienced any illness or symptoms
Home to be de-cluttered and cleaned before the shoot
Turn on all lights including lamps prior to the photographers arrival
Open all inside doors to areas to be photographed
Air conditioning/heat/fans ON and fresh airflow in the property
The photographer WILL NOT touch or move anything in the home (e.g. window coverings, pillows, furniture, décor, shoes, decorating materials or/and toilet seats etc.) - they will shoot it AS-IS on arrival.
See www.imagesbyjohnhanson.com/imagetips for useful photography preparation tips.
Photography Licensing Agreement
This Photographer Licensing Agreement (the “AGREEMENT”) is entered into effective from the booking date, between Images by John Hanson Inc. (“PHOTOGRAPHER”) and the Client (“CLIENT”). All references to the Client in this Agreement shall include Client’s parent companies, affiliates, and subsidiaries.
Scope of this Agreement. This Agreement applies to any photograph, graphics, digital assets, or digital images created or taken by Photographer and delivered to the Client (collectively known as “PHOTOS”) for the Property/Project (“PROPERTY/PROJECT”). This Agreement governs the relationship between the parties and in no event shall any e-mail communication or other exchange, amend or otherwise modify the terms of this Agreement unless agreed to in writing.
Rights: All Photos and rights relating to them, including copyright and ownership rights remain the sole and exclusive property of the Photographer. This license provides the Client with the limited right to publicly display, and distribute the Photos only for promotional or advertising purposes directly related to the Property/Project. Photos used for any purpose not directly related to the Property/Project including resale must be with the express permission of Photographer and the payment of additional fees paid, unless otherwise agreed to in writing. Photos MUST NOT be re-edited, modified, reproduced, re-distributed to any other channels or used by other photography firms, retail outlets or used in Virtual Tours other than those provided by Images by John Hanson Inc. or Real Estate Tours Canada. Any photos found to be used by other agents, companies, photographers or retail outlets will be prosecuted under Canadian Copyright Laws.
Real Estate Photos may be uploaded to any MLS listing service solely for promotion of the Property during the pendency of this Agreement. However, regardless of any terms and conditions of the MLS, at no time does this Agreement provide Client with the right to transfer copyright, or any other exclusive rights as provided by the Copyright Act. Photos may contain copyright management information (CMI) at the discretion of the Photographer in the form of either 1) a copyright notice © and/or 2) other copyright and ownership information embedded in the metadata or elsewhere, unless otherwise agreed to by the Parties. Removing and/or altering such information is prohibited and constitutes violation of the Digital Millennium Copyright Act (DMCA) and Client will be responsible to the Photographer for any penalties and awards available under the statute. Client is responsible for ensuring that the Photos are removed from MLS databases at the expiration of this Agreement.
Unless otherwise specifically provided elsewhere in this document or other signed agreement between the parties, any grant of rights is limited to a term of either one (1) year from the date of the photo shoot, or (2) at the termination of Client’s representation of the Property/Project, whichever occurs first. Further use of images beyond one (1) year requires Photographer’s permission and additional fees. Rights are assigned to the Client immediately upon delivery of the Photos.
Relationship of the Parties: The parties agree that Photographer is an independent contractor, and that neither Photographer, nor Photographer’s employees or contract personnel are, or shall be deemed to be, employees of Client. No agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement. Neither party is authorized to act as agent or bind the other party except as expressly stated in this Agreement. Photographer and the Photos or any other deliverables prepared by Photographer shall not be deemed a work for hire as defined under Copyright Law. All rights granted to Client are contractual in nature and are expressly defined by this Agreement.
Creation: The manner, styling and method of creating any Photographs is solely at the discretion of Photographer and the Client has no right to control Photographer’s manner, styling and method of performance under this Agreement. Photographer will use his/her best efforts to: (a) ensure that the Photos conform to Client’s specifications/requirements; and (b) submit all Photos to Client in publishable quality, on or before the applicable deadlines. Our editing monitors are professionally calibrated weekly using Datacolor SpyderX Elite and verified by CalMAN certification and are Pantone Validated.
Delivery: Photographer may select delivery of photographs in JPEG, TIFF, PNG, or other standard format, at a resolution that Photographer determines will be suitable for the Photos as licensed. It is the Client's responsibility to verify that the Photos are suitable for reproduction and that if the Photos are not deemed suitable, to notify the Photographer within two (2)business days. Photographer’s sole obligation will be to replace the Photos at a suitable resolution but in no event will Photographer be liable for poor reproduction quality, delays, or consequential damages.
Unless otherwise specifically provided, Photographer is not responsible to provide images 1) larger than 8”x10” at 300 dpi or 2) in a format higher than 8-bit or 3) in RAW format. Photographer has no obligation to retain or archive any Photos delivered to Client beyond seven (7) calendar days.
Fees: All fees and expenses payable under this agreement are required a) at the time of booking OR/AND b) upon receipt of an invoice payable irrespective of whether the Client makes actual use of the Photos. If Client has a saved credit card on file, it will automatically be charged at the time of invoicing OR on agreed terms. If full payment has not been received within fifteen (15) calendar days of photo delivery a) the Photographer reserves the right of refusal of further photo shoots until the outstanding balance is paid AND b) interest will be applied to the outstanding balance of 3% monthly until paid and all rights may be revoked at the Photographer’s discretion. In the event rights are revoked, all images in the possession of Client must be removed from all forms of media and permanently destroyed immediately. Client shall provide Photographer with written statement that all images have been removed and destroyed. Any outstanding balance of fees or expenses after 60 calendar days will be handed over to our legal representative for collection processing and reported to RECO and CREA. Print copies of any licensed images photographed by Images by John Hanson Inc. are available for purchase from $500CAD per print.
No Exclusivity: This Agreement does not create an exclusive relationship between the parties. Client is free to engage others to perform services of the same or similar nature to those provided by Photographer, and Photographer shall be entitled to offer and provide photography and design services to others, solicit other clients and otherwise advertise the services offered by Photographer.
Transfer and Assignment: Client may not assign or transfer this agreement or any rights granted under it. No amendment or waiver of any terms is binding unless in writing and signed by the parties. However, the invoice may reflect, and Client is bound by authorizations that could not be confirmed in writing because of insufficient time or other practical considerations.
Indemnification: Client will indemnify and defend Photographer against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses, arising out of the creation or any use of the Photos or materials furnished by Client. It is the Client's responsibility to obtain the necessary model or property releases and ensure they are full effect and in force.
General Law/Arbitration: This Agreement sets forth the entire understanding and agreement of the parties, and supersedes any and all prior agreements between the parties. This Agreement shall be governed and interpreted and enforced in accordance with the laws of the Province of Ontario. Any claim or litigation arising out of this Agreement or its performance may be maintained only in courts physically located in St. Catharines, Ontario and the parties hereby consent to the personal jurisdiction of such courts. In the event of any litigation arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its attorneys’ fees incurred in the litigation. If parties are unable to resolve the dispute by negotiation, either party may start mediation and/or binding arbitration in a forum mutually agreed to by the parties.
Severability: If one or more of the provisions contained in the Agreement is found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not be affected. Such provisions shall be revised only to the extent necessary to make them enforceable.
Commercial Insurance & Certification: Images by John Hanson Inc. holds $2-million Commercial General Liability Insurance with Front Row Insurance/CHUBB. John Hanson is Certified with Transport Canada to fly drone systems up to 25kg and holds $1-million Drone Liability Insurance with Skywatch Insurance.
Waiver: No action of either party, other than express written waiver, may be construed to waive any provision of this Agreement and a single or partial exercise by either party of any such rights or remedies will not preclude further exercise of other rights or remedy. By hiring Images by John Hanson Inc., you agree to all the conditions and terms outlined in this licensing agreement and release Images by John Hanson Inc. and all of it’s employees, associates, agents, parent companies, affiliates, and subsidiaries from any legal actions.
Security of your Personal Information. To maintain the security of your information, we use the Transport Layer Security (TLS) protocol with 128-bit or higher encryption strength to transmit sensitive information. This is the same technology used in transmitting sensitive information by banks, governments, and online businesses such as Amazon.com and eBay. Once the information is in our system, it is accessible to authorized by Images by John Hanson Inc. We strictly enforce our privacy policies with our employees and any breach of this policy will result in termination and the pressing of criminal charges where there are grounds.
How we use your Personal Information. Your personal information will be used in order to provide you with the requested products and services. This includes the use of information for completing transactions or communicating back to you. Credit card numbers are used only for payment processing and are not used for any other purpose. We may also use personal information in a manner that does not identify you specifically nor allow you to be contacted but does identify certain criteria about our Site's users in general (such as we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed).
Who we share your Personal Information with. We will NOT sell, trade or rent your name or personal information to anyone else. We DO NOT sell, trade, rent or provide outside access to our mailing list at all. Images by John Hanson Inc. will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation. Except as otherwise stated in this policy, Images by John Hanson Inc. will share your information with third parties only to the extent necessary to provide the services and products requested by you. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.
Collection of your Personal Information. Images by John Hanson Inc. only saves such personal information that is necessary for you to access and use our services. This personal information includes, but is not limited to, first and last name, email address, phone number, other payment processing information and document creation data. Images by John Hanson Inc. will store such personal information until you formally request its deletion or revoke your consent to its storage, or Images by John Hanson Inc. otherwise deletes that personal information in accordance with its decisions or internal policies.
Document Preparation and Privacy of Information. he information you provide when you prepare a booking is held strictly confidential. For your protection provide a valid email address that will not block email from Images by John Hanson Inc.. To change your password, you must use the email address associated with your account. We do not give out passwords over the phone.
We at Images by John Hanson Inc. are conscious of our social responsibilities with regards to helping the environment through our working practices. Our objective is not only to sustain our environment for our descendants but also to rehabilitate the damage previously done. We believe that our corporate responsibility goes beyond our proprietary borders and therefore every effort will be made to conserve resources throughout our operations.
Images by John Hanson Inc. will try to not only meet existing environmental laws and regulation, but will endeavour to go beyond the status quo and see techniques and approaches that position us ahead of our competition. Growth of our company depends on our abilities to minimise or eliminate our impacts on our surroundings. Our company’s future and the future of our environment are interconnected.
Images by John Hanson Inc. will endeavour to reduce the impact on the environment where ever possible with respect to transport. Images by John Hanson Inc. will use energy efficient products wherever practical, and monitor usage to achieve minimum energy consumption. Since 2017, Images by John Hanson Inc. has implemented a recycling program and switched all office lighting with energy efficient LED bulbs and energy efficient computers.
Our policy towards the environment is readily available online at www.imagesbyjohnhanson.com. We will endeavour to ensure staff and clients are familiar with and implement our environmental commitment and objectives.